Technical Support

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All About Online Safety – Home Settings to Protect Your Child

Similar to how SCPS protects students and employees when using our network during normal operations, parents can protect their child when using their home network. One area Spectrum customers may find helpful is Spectrum’s “About Parental Controls"* webpage. Spectrum offers multiple “Parental Controls” for their services which include controls for your TV and controls for your home Internet.

AT&T customers can reference the company’s information at “Parental Controls”* webpage.

Comcast/Xfinity customers can reference the Xfininty "Setup Parental Controls for the Internet"* webpage.

For more information on parent controls including on mobile devices see, Using Parental Controls for TV and Digital Video.*

*References and links to external websites, webpages, or resources are not controlled by Seminole County Public Schools (SCPS). External links to resources provided by non-SCPS entities are provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by SCPS of any of the products, services or opinions of the corporation or organization or individual. SCPS bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. Contact the external site for answers to questions regarding its content.

The Help Desk

Monday – Thursday 7:30 AM – 4:00 PM

The Help Desk is currently experiencing high call volumes. Wait times for some customers may be in excess of 1 hour. Please stay on the line and a SCPS representative will be with you as soon as possible.

Resetting My Child’s Password

Click Parental Student Password Reset to reset your child’s password.

Parents must have their email address attached to the student’s record in Skyward. If your email address is not in Skyward and you have a FamilyAccess account, then please add your email address in FamilyAccess prior to resetting your child’s password.

If you do not have a FamilyAccess account or are unable to update your email address in FamilyAccess, please contact your school. A school representative will be able to assist in updating your child’s Skyward account with your email address. You may also contact your child’s teacher to have their password reset.


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