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May 13, 2020 - Student Device Return Information

Dear SCPS Families,

We will begin collecting laptops on the following dates: Friday, May 22, Tuesday, May 26, and Wednesday, May 27, 2020. Families are asked to return the laptop to their child’s school of attendance. During the return process, social distancing will be in place. Parents will also be provided a receipt indicating the laptop has been returned. Students attending summer school are not expected to return the loaned laptop until the completion of summer school. Please check with your child’s school as some of our schools have additional details regarding the return of laptops.

En Español

Comenzaremos a recoger las computadoras portátiles los siguientes días: viernes, 22 de mayo, martes, 26 de mayo y miércoles 27 de mayo de 2020. Algunas escuelas tienen detalles adicionales y fechas para el recogido de las computadoras portátiles, así que verifique con la escuela de su hijo/hija para obtener más detalles. Se les pide a las familias que devuelvan la computadora portátil en la escuela que su hijo/hija asiste. Durante el proceso de devolución, se estará llevando a cabo el distanciamiento social. Se les proveerá un recibo a los padres/tutores legales indicando que la computadora portátil fue devuelta. Los estudiantes que asistirán a la escuela de verano no deben devolver la computadora portátil prestada la tendrán hasta que culmine la escuela de verano.

April 17, 2020 - All About Online Safety – Home Settings to Protect Your Child

Similar to how SCPS protects students and employees when using our network during normal operations, parents can protect their child when using their home network. One area Spectrum customers may find helpful is Spectrum’s “About Parental Controls"* webpage. Spectrum offers multiple “Parental Controls” for their services which include controls for your TV and controls for your home Internet.

AT&T customers can reference the company’s information at “Parental Controls”* webpage.

Comcast/Xfinity customers can reference the Xfininty "Setup Parental Controls for the Internet"* webpage.

*References and links to external websites, webpages, or resources are not controlled by Seminole County Public Schools (SCPS). External links to resources provided by non-SCPS entities are provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by SCPS of any of the products, services or opinions of the corporation or organization or individual. SCPS bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. Contact the external site for answers to questions regarding its content.

The Help Desk

Monday – Friday 7:30 AM – 4:00 PM

The Help Desk is currently experiencing high call volumes. Wait times for some customers may be in excess of 1 hour. Please stay on the line and a SCPS representative will be with you as soon as possible.

Resetting My Child’s Password

Click Parental Student Password Reset to reset your child’s password.

Parents must have their email address attached to the student’s record in Skyward. If your email address is not in Skyward and you have a FamilyAccess account, then please add your email address in FamilyAccess prior to resetting your child’s password.

If you do not have a FamilyAccess account or are unable to update your email address in FamilyAccess, please contact your school. A school representative will be able to assist in updating your child’s Skyward account with your email address. You may also contact your child’s teacher to have their password reset.

Free Access to Spectrum Broadband & Wi-Fi

During this unprecedented situation Charter Communications will offer FREE Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students, as well as teachers who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

In addition, Charter will open its Wi-Fi hotspots across our footprint for public use.

SCPS Laptop Exchange Program

SCPS began the Laptop Exchange Program the week of March 30, 2020, to support Distance Learning. SCPS laptops that were checked out and are not working can be exchanged at the student’s school of attendance. Students should save all of their work in OneDrive or on an external drive. Documents saved on the nonfunctioning laptop will not be recovered during the exchange process. View the SCPS Laptop Exchange Program update for more information.

 - En Español


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